checkin and reception were helpful with mistakes made by booking.com. On arrival at 1pm, , the desk at HGVC showed no reservation for me, and had no available rooms I contacted Booking.com customer (disconnected twice), who stated they showed my reservation, and they were unable to reach Hiltons central reservations to resolve the issue. They would not speak to the person at the desk trying to help me The Booking.com agents " solution" was for me to wait until official check in time of 4 pm, and if they did not have a room then, they would find alternatives I contacted someone at HGVC ( Tiffani N) who immediately answered, and determined the issue was someone at booking.com booked my room with first and last name reversed. For future reference, my experience with booking.com was horrible. You price matched a competitors price on June 22, confirmed by chat and email TWICE that I should receive the price match they confirmed. This was reviewed and confirmed again on Nov 7 when THEY (not the property) billed me the incorrect price, and I again contacted customer service. When receiving no response for how I would receive a refunded for the difference ( They continued to ask me to submit what the property charged me, when they, not the property, billed me incorrectly), a new manager decided to renege on the price match approved almost 5 months ago. I have wasted over 2 hours of my time in useless chats, and on the phone with your customer service, who have now concluded on Nov 14 and Nov 21st that when Booking.com agents approve and send verification of a price match, that " guarantee" is worthless if another manager reviews it 4-5 months later and decides it shouldn't have been approved.
Gddubs
listopad 2022
We really enjoyed our stay here. The one-bedroom suite was very spacious, clean and comfortable and the kitchen was well-equipped with everything we needed (including a kettle!). Having in-room washer/dryer facilities was also a bonus. Staff were welcoming, friendly and helpful and the free parking across the road was very convenient. Great location just behind the Flamingo Hotel and a five-minute walk to the strip. We’d read a few reviews about noise from the Flamingo pool and our room overlooked it, but it was closed for the season!
Julia
grudzień 2024
Awesome, clean hotel, great reception staff. Everything was neat and clean. We loved our stay will book again.
Van
lipiec 2024
Overall this was a great place to stay and super central! We requested in advance to be away from the Flamingo Go Pool due to the other reviews about noise and this was honoured. The first few days weather wasn’t great so it wasn’t open but once it warmed up and the party started we could hear it but not too bad from our room (304). Apartment has a well equipped kitchen and easy to get Uber eats delivered. Water pressure was great for the shower. Maintenance team came quickly for issue with lights and DVD player issues (it was replaced there and then!). It’s not a smart TV so no Netflix etc but the DVD selection is new movies. Sofa bed was comfortable and relatively easy to take out and fold back. Uber/taxi at flamingo few mins walk, if you use Lyft they pick up outside Grand Vacations. Bus stops and monorail not far! We went to the timeshare sales talk (we got $125 visa gift card and $50 dining/attraction voucher - not bad for a rainy day that would have been wasted) Roger and Joseph were not pushy and I was honest it wasn’t something affordable at the moment but if you’re a frequent traveler it was a good deal! At check in they give water voucher but can get water from reception wherever. On our first night we went to Jays Market which is walking distance just for the basics - next day we got an Uber to Target & Albertsons but you can also get the 202/CX bus - use the Transit app) All the staff were lovely and helpful during our whole stay!
Karishma
marzec 2024
Everything was perfect. We enjoyed very much our stay!
Ziming
wrzesień 2024
We loved the size and layout of the room, and the kitchenette was very handy. The bed was very comfortable, and the sitting area and desk were great for hanging out. The location is very convenient for walking around to see the sights on the Strip, but it was also very quiet since it's set back behind the Flamingo off the main road. We were right in the center of everything we wanted to see. It's a quick walk to the Linq promenade where they have great restaurants. Free parking was a great bonus because we wanted to have a car to do day trips and visit places like Hoover Dam during our stay.
Travelingwithdogz
styczeń 2024
The room was great, spacious and clean, more like an apartment than a room, with a washing machine and a drier what was amazing considering we are on a road trip. The location of the hotel is also very good- close to everything but in the same time in relatively calm location. The parking space is located in the flamingo hotel parking garage but it’s close to Hilton. However better unpack while checking in. No one bothered us with time sharing what was the reason for which we have chosen this hotel.
Dominika
sierpień 2024
The room was spacious and felt like a refuge from the heat. It had two bathrooms. Our room was facing the pool of the Flamingo Hotel which had loud music during daytime, although it was not annoying as the soundproofing was adequate. There where trees just in front of it. The room had a kitchen and coffee machine. It was clean. We were provided with a room close to the parking entrance. The hotel provided free parking to all Hilton parking facilities in town. The location is very very good in the middle of the strip, close to the LINQ as well as in walking distance to the Venetian, the Bellagio etc.
Stefanos
sierpień 2024
Location great. Clean, modern, very spacious apartment with full kitchen which was nice. Comfortable bed. 1 min walk to the strip. No casino so quiet hotel. Next to the Flamingo Go Pool which has loud music during the day, this isn’t as bad as we expected based on other reviews and we were quite close. Staff very kind and helpful.
Kristal
wrzesień 2024
Great place to stay. Having no casino meant it way fairly quite which was nice, also meant check in took about 5 minutes as there was no long queue as you get in the casino hotels. It has a back entrance that you can use to cut through the Paris hotel and right onto the strip, so dont have to walk all round the road.
Nigel
styczeń 2023